Reference

How phclubph Handles Your Personal Data

This Privacy Policy explains exactly what information we collect when you open an account or make a deposit through GCash, Maya, or InstaPay — and how we keep that data secure.

Account data protectedGCash, Maya, InstaPay payment data handled securelyNo data sold to third partiesYou can request data access anytimeContact us to correct or delete your records
phclubph How phclubph Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around the reality that your account connects to real money moving through GCash, Maya, and InstaPay. That means security is not optional — it is the baseline. Here is how we handle the four key areas that matter most to your privacy.

Account Security

Your account login is protected with OTP verification sent to your registered mobile number. We do not store your GCash or Maya PIN — only the transaction reference your e-wallet generates.

Cookie Use

We use session cookies to keep you logged in and analytical cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records are kept for the period required under applicable Philippine regulations. When retention is no longer required, data is deleted or anonymised according to our internal schedule.

Third-Party Access

Payment processors handling GCash, Maya, and InstaPay transfers receive only the minimum transaction data needed to clear your deposit or withdrawal. No marketing partners receive your personal data.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove the personal data we hold on your account, our support team is the fastest route. You can use live chat directly inside your account dashboard, submit a request through the contact form, or send us an email at the address listed on the contact page. We aim to respond to all data-related requests within a reasonable timeframe under applicable Philippine regulations.

Live Chat Open your account dashboard and tap the chat icon. A support agent will handle your privacy request and confirm next steps directly in the chat window.
Contact Form Use the contact form on our support page to submit a written data request. Include your registered email so we can verify your identity before acting on the request.
Email Support Send your privacy query to the email address listed on our contact page. Requests for data access or deletion should include your account username for faster processing.

Common Questions About Your Privacy on phclubph

These are the questions we receive most often about how your data is used, stored, and accessed. If your question is not covered here, contact us through live chat or the account support form.

We collect your name, email address, mobile number, and identity verification documents. If you deposit via GCash or Maya, we record the transaction reference — not your wallet login or PIN.

Transaction references and amounts are stored in encrypted form on our servers. Your e-wallet credentials stay inside your GCash or InstaPay app and are never transmitted to or stored by us.

Yes. Submit a data access request through the contact form or live chat. We will verify your identity against your registered account details, then provide the data we hold within the period required by applicable rules.

Send a deletion request via live chat or email, including your registered username. We will process it where local law permits, retaining only records we are legally required to keep.

Only with payment processors — such as the networks behind GCash and InstaPay — to complete transactions. We do not sell or share your personal information with advertisers or unrelated third parties.

Log into your account dashboard and use the profile settings to update basic details. For identity document corrections, contact our support team through live chat so they can verify and update your records directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.