Reference

Terms and Conditions That Govern Your Account

These terms set out the rules between you and phclubph when you open an account, make deposits through GCash, Maya, or InstaPay, and use any part of the platform.

Applies to all account holdersCovers GCash, Maya, InstaPay useJurisdiction-dependent eligibilitySubject to change with noticePhilippines players only where local law permits

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HOW WE HANDLE THIS

Our Obligations Under These Terms

These terms are not just your obligations — they describe ours too. We keep a record of your accepted terms version, your deposit history across GCash, Maya, and InstaPay, and any support interactions tied to a dispute. Players in Baguio and elsewhere in the Philippines can request a copy of the terms version they agreed to at account opening by contacting support in writing.

Data Retention

We retain your account records, deposit logs, and accepted terms version for as long as required under applicable Philippine law and our internal compliance obligations.

Account Security

Your login credentials are your responsibility. We use OTP verification on login and on withdrawal requests to prevent unauthorised access to your registered e-wallet.

Terms Version Control

Every update to these terms is dated and stored. You can request the version that was active when you opened your account by contacting support with your account reference.

Dispute Resolution

Disputes about transactions processed via GCash, Maya, or InstaPay are reviewed against your deposit and withdrawal logs. We aim to respond to formal disputes within a reasonable period.

TERMS CONTACT PATHS

Where to Send Your Terms Questions

If any clause in these terms is unclear or you need to dispute a transaction processed through your GCash, Maya, or InstaPay account, reach our support team through the channels below. We respond to terms-related queries with written confirmation so there is a clear record on your end and ours.

Live Chat Reach us directly from your account dashboard. Use this channel for urgent terms queries, account holds, or questions about a pending withdrawal verification.

Email Support Send detailed terms disputes or written requests to our support address. We reply with a reference number so you can track the status of your case.

Account Help Centre Browse policy articles inside your account settings. Covers common questions about payment conduct rules, account suspension conditions, and how to request a terms copy.

What These Terms Actually Cover

phclubph Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Your account with phclubph is personal and non-transferable. You may only hold one account per person, and the details you register must be accurate — we verify identity before processing any withdrawal, including those sent back to your GCash or Maya wallet. Deposits via InstaPay, GCash,

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and Maya are processed under the payment conditions shown at checkout; any reversal or chargeback attempt suspends your account pending review. You agree not to use the platform for any purpose that conflicts with applicable Philippine law. Access to games and features depends on eligibility under
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local law. We may update these terms at any time; continued use of your account after a change notice means you accept the revised terms. If you disagree with a change, your option is to close your account before the effective date and withdraw your remaining
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balance to your registered e-wallet. Winnings are subject to verification — we may request a copy of your government-issued ID, a screenshot of your GCash or Maya account showing the registered mobile number, and proof of the deposit transaction before a payout is released.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Frequently Asked Questions About These Terms

Here are the questions we get most often about how these terms work in practice — covering account eligibility, payment rules, and what happens when something needs to be disputed or reviewed.

No. Deposits must come from a payment account registered in your own name. Using another person's GCash or Maya wallet to fund your account is a breach of these terms and may result in account suspension.

We will notify you before changes take effect. If you continue using your account after the notice period, you are considered to have accepted the updated terms. You can close your account before the effective date if you disagree.

Contact support in writing via email or live chat and include your account reference. We will send you the dated version of the terms that was active when your account was created.

Access depends on local law and your eligibility as a player. Where local law permits, your account and its features — including deposits via InstaPay — remain accessible from your registered device.

Common reasons include using another person's payment account, attempting a chargeback on a completed deposit, providing false registration details, or activity inconsistent with fair use as described in the terms.

Before we send funds to your GCash or Maya wallet, we may ask for a government-issued ID and confirmation that the registered mobile number matches your e-wallet. This step applies to all withdrawal methods including InstaPay.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

Our Obligations Under These Terms

Data Retention

Account Security

Terms Version Control

Dispute Resolution

Where to Send Your Terms Questions

Frequently Asked Questions About These Terms

01 Can I use someone else's GCash or Maya account to deposit?

02 What happens if phclubph updates the terms after I open my account?

03 How do I request a copy of the terms I agreed to when I registered?

04 Is my account available to me regardless of where I am in the Philippines?

05 What can get my account suspended under these terms?

06 How does the verification process work before a withdrawal is released?

Terms & Conditions

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